Job Description

Job Title: Customer Service and Administrative Assistant

Department: Sales

Reports To: Operations Manager

FLSA Class: Non-exempt

Pay Type: Hourly

Job Summary:

This position is responsible for interacting with existing, new, and potential customers to fulfill orders with a superior level of customer service. Must be a team player working with other departments as needed. Acts as the liaison between the company and customers to overall exceed customer satisfaction. Assist the Accounting Manager with bookkeeping tasks.

Located in Tempe, AZ, Industrial Fiber Optics Inc. is an industry leader and specializes in polymer optical fiber, cable, assemblies, and related products. Products are provided to the lighting, electronics, industrial, medical, and military markets. Sales include the distribution of raw materials, terminations, standard fiber optic patch cords, active LEDs and photodetectors, light pipes, other specialized optical fiber items, and numerous OEM-designed contract manufacturing products.

Industrial Fiber Optics offers a competitive benefit package that includes medical, dental, and vision insurance; paid time off, holidays, 401k plan, and tuition reimbursement program.

Key Duties & Responsibilities:

(may be required to perform additional or different duties from those set forth below to address business needs and changing business practices)

Customer Service (90% of Time):

Manage customer accounts, build relationships with new/current customers for overall customer satisfaction, increase sales, and increase customer retention
Process and review customer purchase orders thoroughly and accurately into the ERP system per Customer Related Processes procedures
Respond to customer inquiries in a timely and professional manner
Coordinate with other departments to determine lead time on standard, custom, and engineering project orders
Prepare quotes or make recommendations to customers on products and services
Investigate and resolve customer satisfaction concerns

Administrative Assistant (10% of Time):

Assist Accounting Manager with daily tasks such as emailing customer invoices, processing vendor invoices, processing customer payments
Perform other job-related tasks as assigned

Requirements/Qualifications:

Excellent analytical, organizational, and time management skills with the ability to multitask and work efficiently in a fast-paced environment
Excellent verbal and written communication skills
Ability to work independently and collaboratively as part of a team
Computer skills, including but not limited to: Microsoft Office, Word, and Excel.
Any experience with an ERP system is highly preferred but not required
Positive attitude and ability to cultivate positive responses in others (internal/external)
High School Diploma/GED required
5+ years' sales or administrative experience

Please e-mail your resume to hr@i-fiberoptics.com. Include your first and last name, email address, phone number, and your availability for receiving a phone call.

Our hiring team is currently reviewing all applications and is planning to schedule interviews in the next two weeks. If you are among the qualified candidates, you will receive a call or email from our recruiter to schedule a phone interview. If you have any additional information, please feel free to reply to this email address.