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We encourage customers to Contact Us for any issues within 5 days of receiving product.

Return Policy
Build-to-order products are non-cancellable/non-returnable. Such products include but not limited to Cable Assemblies, Flexible Light Pipes, and Educational products.

Approved Returns
- Subject to a 25% re-stocking and a 3% Credit Card fee.
- Must be shipped freight pre-paid (unless otherwise instructed) and be adequately packed. IFO is not responsible for items damaged enroute to IFO
- Include the RMA number on the outside package/s.

Unauthorized Returns
Any product returned to IFO without written approval and a Return Merchandise Authorization (RMA) number, will not be accepted.

Distribution Products
We do not accept returns for credit of any item that was purchased through our distributor network. Those credits must be arranged through the distributor from which the product was purchased.

For requests for a repair or calibration, please submit the request through the Repairs & Calibrations Form.

Contact Us for more information and instructions.

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